Refund policy
At Velixxo, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
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You may request a return within 30 days of delivery.
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To be eligible for a return:
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The item must be unused, unworn, and in its original packaging.
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Proof of purchase (order number or receipt) is required.
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Certain items such as personalized, custom-made, or engraved products are non-returnable, unless they arrive damaged or defective.
How to Initiate a Return
To start a return, please contact us at admin@velixxo.shop with:
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Your order number
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Reason for return
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Clear photos (if the item is damaged or incorrect)
Our support team will guide you through the next steps.
Damaged, Defective, or Incorrect Items
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If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
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Provide clear photos of the product and packaging.
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In such cases, we will offer a free replacement or a full refund, including return shipping if applicable.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to the original payment method within 5–7 business days.
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Processing times may vary depending on your bank or payment provider.
Return Shipping Costs
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For standard returns (change of mind), return shipping costs are the customer’s responsibility.
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For damaged, defective, or incorrect items, Velixxo covers the return shipping cost.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your card provider or bank.
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If the issue persists, email us at admin@velixxo.shop.
Contact Information
📧 Email: admin@velixxo.shop
🌐 Website: https://velixxo.shop
