Privacy policy

Velixxo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Velixxo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

📌 Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified.

We may collect or process personal information such as:

  • Contact details: name, address, phone number, email address

  • Billing and shipping information

  • Payment details and transaction history

  • Account login information and settings

  • Items viewed, added to cart, purchased, or returned

  • Communications with customer support

  • Device, browser, network, and IP information

  • Usage data related to interaction with the Services

📌 Personal Information Sources

We collect personal information:

  • Directly from you when you use the Services or contact us

  • Automatically through cookies and similar technologies

  • From service providers supporting our store (e.g., payment and shipping)

  • From marketing partners or other permitted third parties

📌 How We Use Your Personal Information

We may use your personal information for:

✔ Providing, Operating & Improving the Services

Order processing, payment handling, shipping & delivery, returns/exchanges, fraud prevention, personalization, and product recommendations.

✔ Marketing & Advertising

Email marketing, promotions, retargeting ads — based on past activity.

✔ Security & Fraud Protection

Verification, monitoring, detecting illegal or malicious activity.

✔ Customer Support Communication

Handling inquiries and service-related updates.

✔ Legal Compliance

Responding to lawful requests, enforcing policies, and dispute resolution.

📌 How We Disclose Personal Information

We may share personal information:

  • With Shopify (hosting, analytics, payment, and operational support)

  • With payment processors, fulfillment, and shipping providers

  • With marketing partners (where legally allowed)

  • When you request or consent

  • Within our business structure (affiliates, if any)

  • To comply with legal obligations and regulatory requests

  • In connection with corporate transactions, if applicable

📌 Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information to operate and improve its platform and may handle rights requests for data it controls.

Learn more here: https://www.shopify.com/legal/privacy

📌 Third-Party Sites and Links

Links to external websites are not controlled by us. Review their privacy terms independently. We do not guarantee the security or content of third-party platforms.

📌 Children’s Data

The Services are not intended for minors, and we do not knowingly collect personal information from individuals under the age of majority.

📌 Security & Retention

While we apply reasonable security measures, no method of electronic transmission is 100% secure.

We retain personal information only as long as necessary to:

  • Maintain your account

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

📌 Your Rights & Choices

Depending on applicable laws where you reside, you may have rights such as:

  • Access to the data we hold about you

  • Request deletion or correction

  • Withdraw consent for certain uses

  • Data portability

  • Opt-out of targeted advertising / sale of data

  • Manage marketing communication preferences

You may exercise rights by contacting us using the details below.

We may require identity verification for your protection.

📌 Complaints

If you have concerns regarding your privacy rights, please contact us first. You may also have the right to lodge a complaint with a local data authority depending on your jurisdiction.

📌 International Transfers

We may store and process your information in countries outside your own. Where required, we use lawful data transfer mechanisms such as Standard Contractual Clauses.

📌 Changes to This Policy

We may update this policy to reflect operational, legal, or regulatory changes. Updates will be posted to this page with a revised “Last updated” date.

📌 Contact Us

If you have questions about this Privacy Policy or need help with your personal information rights, please contact us:

📧 Email: admin@velixxo.shop
📞 Phone: +1 (907) 488-7707
📍 Business Name: Velixxo
🏢 Address: Tejaji Ka bada sanganer Jaipur Rajasthan State Highway 12 Dada Gurudev Nagar Kundan Nagarplot 22Jaipur Rajasthan 302029, India